We do not sell to Physics – they do not pay their bill!!!
Cannot use the words “free trial” or “30 day trial” anywhere in the call.
This is not a Free Trial! This is an auto billed service. Month to month. We will earn their business every month and they will return every month because they love the service we provide.
Promising a money back guarantee or mention of a refund.
We do not have a money back guarantee! Our Guarantee is that we will have 2 of the 10 keyword up on the front pages of the major search engines and if they are not after 60 days we will suspend billing upon request and work for free until they are on those front pages.
Telling a client you will call them prior to a billing –
We only send email notification 3 days before the renewal day. They can also login whenever they want to check on their status and rankings as well as monitor the reviews!
Processing the payment without discussing the price of the package/service : $$$
We have multiple packages but must be talked about on the call to not be QC’ed!!!
Taking a prepaid card for payment will cause an interruption in their service.
We do not accept prepaid cards!!!
If they fail the next payment all the work we did starts fall off the front page and will eventually go away. We do not want this and they should not either!!!
Stating we are GOOGLE/Partnered with Google/Work with Google/Telling the client we are a direct data provider for Google, Yahoo, or Bing, or trusted source for the search engines.
We are not GOOGLE!!! We are not apart of Google! We do not work hand in hand. We are a Marketing and Advertising Firm that brands your business online!!!
Cannot guarantee calls or leads to the business or ridiculous influx of business ex: I guarantee you 10 new clients, average client see a 15%-25% increase in business.
Nobody can Guarantee business or calls! We guarantee an amazing website for your business to help with your visibility. Visibility will bring traffic and traffic will bring revenue! AND THIS IS WHAT THEY WANT!!!
We are not an SEO company- We do guarantee Front Page Placement. We do not promise Key Words or Search Terms!
Setting the right expectation is the best way to sell our product. By setting proper expectations you ensure the customer has the most positive experience with our company as well as ensure the company has stable long term shelf life.
Some Key Sales QC’s are listed below.
Ensure to be mindful of these when you are selling the 123 Websites Product and Service:
Making sure clients understands no e-commerce site
When transferring make sure you have gathered all information from interactions page before transfer is done
Ask all questions via script and transfer
It’s not SEO
Ensure we introduce the 123 Websites Brand and we do website design
Ex: Making sure client is aware we are not the same as whatever other company they are working for.
If the customer owns the domain, we must collect username and password and let customer know, site cannot be built until we have this.
If customer has another site and do not own domain, they must agree and be okay with purchasing a new one with a 123 Website subscription
Clients get access to back office with limited changes to the following fields: photo gallery, coupons and blog ONLY.
Must use business owner/account holder credit card ONLY
Making sure the client understands their monthly billing this is not a 1x charge, they will be auto billed every month.
They will receive an auto billing BILLING NOT A PHONE CALL.
Must go over interactions and fill out categories.
Example: Domain name interested in, business colors, hours of operations, Business Phone number and secondary number, Address, logo, Facebook?, twitter?, Instagram, Linkedin and or photos
Ensure the post close script is being read. THIS IS A MUST! – updated
This is NOT a TRIAL!
We do NOT Guarantee FRONT PAGE PLACEMENT!
We do NOT Accept Pre-Paid
We are NOT GOOGLE, associated with GOOGLE at all!